Archive for the ‘BSS/OSS’ Category

Verizon billing snafu; or why siphoning cash from your customers is bad for business

vzwbillI am not one to automatically leap to the defense of telcos. They have a tough job and have to make tough choices. Sometimes they make the right ones. It is easy to look at them from the outside and criticize. Verizon’s latest billing blunder (courtesy of Broadband Reports), in which the carrier seemed to be siphoning cash from subscriber checking accounts (!), is a clear case in point.

If I had $400 taken from my account I would be somewhat annoyed. Actually I would be really quite cross. (more…)

Mobile advertising — a $19.5 billion opportunity missed

apps.jpgAccording to Mobile Marketing Association (MMA) CEO Greg Stuart, the telecom market is missing a multi-billion dollar opportunity in the form of mobile advertising. In his 20 years or so in advertising, he has never seen such seismic change happen so fast. The advertising industry itself has to adapt at great speed. But he believes that the telecom industry is in danger of missing out because – get this— the market is currently too small.

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Convergys, AT&T and a brief history of the billing industry

convergysI passed a press release to a colleague yesterday. It was about Convergys selling some assets (CP: Convergys sells wireless stakes to AT&T for $320 million). An email arrived from another colleague saying that he did not know that Convergys had any network assets to sell.

‘Network assets?’ I thought, ‘nor did I.’ (more…)

Carrier SDP strategies growing more sophisticated — it’s about ‘time’

Yes, that’s a pun in the headline (sorry). Carriers, and their vendors, have been talking about deploying new service delivery platforms for quite some time, particularly more horizontally-focused, less-siloed and more standards-based platforms. According to data from Infonetics, they are finally starting to get there, with plans to spend more than $5.2 billion on SDP platforms by 2015. The key driver is the other half of the pun: time-to-market advantages in driving new services out to customers, in particular new mobile services. (more…)

Allot: Moving toward more intuitive plans and pricing

Application-based pricing is a concept that makes more and more sense as larger numbers of people consume content from different channels and sources. Rather than charge in non-intuitive was such as per-gigabyte or per-megabyte, operators want to move toward service offerings that reflect real usage and real language. (more…)

Sandvine survey reveals Netflix number-one bandwidth gobbler

Sandvine’s Global Internet Phenomena Report: Spring 2011 was released today,revealing that real-time entertainment traffic represents 49.2% of peak period fixed access traffic in North America—a rate that means it will comprise 55-60% of traffic by the end of the year. Those figures represent a 60-percent jump from 29.5% in 2009.

The report also says Netflix can boast 23.6 million subscribers, even though that’s less than 25% of U.S. broadband connected homes that currently subscribe to Netflix. (more…)

Can service providers push vendors to adopt B/OSS standards?

Oracle yesterday released the results of independent research to gauge service providers’ opinions about adoption of OSS/BSS standards. (more…)

Cisco partners with Xerox to bolster cloud offerings with on-demand printing

Cisco today announced it would offer Xerox’s printing services on its network equipment, perhaps in the hopes to allay fears it cannot keep up with Juniper Networks, HP, F5 and other competitors. (more…)

Are containerized data centers a win-win all around?

As “containerized” data centers become more popular, carriers will have cost incentives, as well as altruistic ones for investing in these “data centers-in-a-box.” (more…)

Could operators have made a buck off the Royal Wedding?

The Internet traffic generated by the Royal Wedding demonstrates what a royal pain spikes in traffic can be, or what an opportunity they present if operators fully utilize their intelligent policy control solutions. (more…)