Comments on: MagicJack forced to rethink its customer service http://blog.connectedplanetonline.com/unfiltered/2009/04/20/magicjack-forced-to-rethink-its-customer-service/ Just another WordPress weblog Wed, 14 Dec 2011 18:53:59 -0500 http://wordpress.org/?v=2.8.6 hourly 1 By: Carol Kay http://blog.connectedplanetonline.com/unfiltered/2009/04/20/magicjack-forced-to-rethink-its-customer-service/comment-page-1/#comment-519 Carol Kay Tue, 29 Dec 2009 06:08:34 +0000 http://blog.connectedplanetonline.com/unfiltered/2009/04/20/magicjack-forced-to-rethink-its-customer-service/#comment-519 This is the text of an exchange I just had with a customer service rep. I've just had several rounds of explaining my problems, that MJ froze my computer every time I used it for a year. I said I wasnt looking for a refund, but I was looking to get compensated for the year of service I lost on the 5 year contract: *** 12-28-09 CK: We are not asking for a refund. You delivered a product and we paid for it. But we should be given back the lost year of the contract when technical issues couldnt be resolved after several rounds of trying. Junrex: Is your magicJack working fine now? CK: As of 15 minutes ago, yes Junrex: Good Junrex: Since it has been activated Junrex: :) Junrex: Is there anything else I may help you with today? CK: How about my request for compensation as discussed with Marcus earlier. Please dont run me in circles like this. Junrex: If he submitted it then probably he will w ork with it. Carol Kay: How will I know the result. I'll wait if you need to go check on it. Junrex: No need Carol CK: I realize you dont want to continue chatting with me over this. Its clear in your tone. I hope you're having fun at a customer's expense, but please answer my question. Junrex: Just wait for the result Carol since Marcus escalated your request CK: Can you connect me to him? How will he get in touch with me? Junrex: you can end this chat and look for Marcus CK: Ha ha I'll be sure to copy the text of this conversation *** A polite "No" or at least an answer to the question would have been nice. It works great now, but the customer service end is lame. I want to see you guys do well, I really am a fan, but this type of snarky exchange is over the top rude. This is the text of an exchange I just had with a customer service rep. I’ve just had several rounds of explaining my problems, that MJ froze my computer every time I used it for a year. I said I wasnt looking for a refund, but I was looking to get compensated for the year of service I lost on the 5 year contract:

*** 12-28-09
CK: We are not asking for a refund. You delivered a product and we paid for it. But we should be given back the lost year of the contract when technical issues couldnt be resolved after several rounds of trying.
Junrex: Is your magicJack working fine now?
CK: As of 15 minutes ago, yes
Junrex: Good
Junrex: Since it has been activated
Junrex: :)
Junrex: Is there anything else I may help you with today?
CK: How about my request for compensation as discussed with Marcus earlier. Please dont run me in circles like this.
Junrex: If he submitted it then probably he will w ork with it.
Carol Kay: How will I know the result. I’ll wait if you need to go check on it.
Junrex: No need Carol
CK: I realize you dont want to continue chatting with me over this. Its clear in your tone. I hope you’re having fun at a customer’s expense, but please answer my question.
Junrex: Just wait for the result Carol since Marcus escalated your request
CK: Can you connect me to him? How will he get in touch with me?
Junrex: you can end this chat and look for Marcus
CK: Ha ha I’ll be sure to copy the text of this conversation

***

A polite “No” or at least an answer to the question would have been nice. It works great now, but the customer service end is lame. I want to see you guys do well, I really am a fan, but this type of snarky exchange is over the top rude.

]]> By: Jesse Lee http://blog.connectedplanetonline.com/unfiltered/2009/04/20/magicjack-forced-to-rethink-its-customer-service/comment-page-1/#comment-486 Jesse Lee Wed, 09 Dec 2009 06:08:39 +0000 http://blog.connectedplanetonline.com/unfiltered/2009/04/20/magicjack-forced-to-rethink-its-customer-service/#comment-486 I'd like to know why Magic Jack now blocks ALL calls to free teleconference telephone numbers (in the U.S.) I'm in California, and at the beginning of my Magic Jack service, I was able to dial U.S. based telephone number, but since the summer of 2009, MJ has BLOCKED ALL CALLS to any and all free teleconference numbers. So, when I receive invitation from a speaker who is promoting his/her business with a free teleconference number, I cannot call using my Magic Jack service. So, people, be warned!!!!! MAGIC JACK does BLOCK calls!!!!!!!!!! I’d like to know why Magic Jack now blocks ALL calls to free teleconference telephone numbers (in the U.S.)

I’m in California, and at the beginning of my Magic Jack service, I was able to dial U.S. based telephone number, but since the summer of 2009, MJ has BLOCKED ALL CALLS to any and all free teleconference numbers. So, when I receive invitation from a speaker who is promoting his/her business with a free teleconference number, I cannot call using my Magic Jack service.

So, people, be warned!!!!! MAGIC JACK does BLOCK calls!!!!!!!!!!

]]> By: Ellen White http://blog.connectedplanetonline.com/unfiltered/2009/04/20/magicjack-forced-to-rethink-its-customer-service/comment-page-1/#comment-483 Ellen White Tue, 08 Dec 2009 07:40:29 +0000 http://blog.connectedplanetonline.com/unfiltered/2009/04/20/magicjack-forced-to-rethink-its-customer-service/#comment-483 I spent quite a bit of time with a chat tech today trying to understand why I was charged on my credit card after the infomercial had clearly promised a 30-day free trial. I had ordered a phone for myself and then at the end of the order was given the opportunity to purchase up to 5 more. I decided they would make good Christmas gifts for my sons and ordered 3 more. I don't recall anything being said that this would negate the free trial offer, but according to the tech chatter, it did. I explained that I could not afford the extra expense right now and wanted to cancel the second year, which I don't remember requesting, but I must have agreed to it, as it was charged to my account. I was told a sales rep would have to handle it. I asked how long it would be before my credit card would be credited. No exact time frame could be given. I had asked what recourse I would have, if I found the phone unsatisfactory, since they had already billed my credit card. Initially, the question was not answered. I repeated the question and was told "You'll just have to wait. You'll be notified through email." This struck me as an extremely rude way to speak to a customer and it certainly didn't address my concern. When I asked to speak with a manager, I was told that they don't chat. I persevered, asking how I might communicate with a manager. "They do not handle customer support." was the response. I certainly do hope the product is as good as it sounds and worth all the media hype, which did influence me to purchase it in the first place. As far as customer service goes, there's a lot of room for improvement! I spent quite a bit of time with a chat tech today trying to understand why I was charged on my credit card after the infomercial had clearly promised a 30-day free trial. I had ordered a phone for myself and then at the end of the order was given the opportunity to purchase up to 5 more. I decided they would make good Christmas gifts for my sons and ordered 3 more. I don’t recall anything being said that this would negate the free trial offer, but according to the tech chatter, it did. I explained that I could not afford the extra expense right now and wanted to cancel the second year, which I don’t remember requesting, but I must have agreed to it, as it was charged to my account. I was told a sales rep would have to handle it. I asked how long it would be before my credit card would be credited. No exact time frame could be given. I had asked what recourse I would have, if I found the phone unsatisfactory, since they had already billed my credit card. Initially, the question was not answered. I repeated the question and was told “You’ll just have to wait. You’ll be notified through email.” This struck me as an extremely rude way to speak to a customer and it certainly didn’t address my concern. When I asked to speak with a manager, I was told that they don’t chat. I persevered, asking how I might communicate with a manager. “They do not handle customer support.” was the response. I certainly do hope the product is as good as it sounds and worth all the media hype, which did influence me to purchase it in the first place. As far as customer service goes, there’s a lot of room for improvement!

]]> By: BEN JIMENEZ http://blog.connectedplanetonline.com/unfiltered/2009/04/20/magicjack-forced-to-rethink-its-customer-service/comment-page-1/#comment-479 BEN JIMENEZ Thu, 03 Dec 2009 00:26:31 +0000 http://blog.connectedplanetonline.com/unfiltered/2009/04/20/magicjack-forced-to-rethink-its-customer-service/#comment-479 Just want to say MagicJack is great, just make sure you have your computer in order since it relies on it to work correctly. If possible use a spare computer with MagicJack. MagicJack uses bandwidth so if you ain't got allot of it don't tie up your computer with programs like Frostwire, etc. These will hog all your bandwidth and cause problems for your MagicJack. I suggest if you can do a clean sweep of your computer and give it a fresh start as I did before using MagicJack. Just want to say MagicJack is great, just make sure you have your computer in order since it relies on it to work correctly. If possible use a spare computer with MagicJack. MagicJack uses bandwidth so if you ain’t got allot of it don’t tie up your computer with programs like Frostwire, etc. These will hog all your bandwidth and cause problems for your MagicJack. I suggest if you can do a clean sweep of your computer and give it a fresh start as I did before using MagicJack.

]]> By: william malay http://blog.connectedplanetonline.com/unfiltered/2009/04/20/magicjack-forced-to-rethink-its-customer-service/comment-page-1/#comment-445 william malay Sun, 20 Sep 2009 20:06:21 +0000 http://blog.connectedplanetonline.com/unfiltered/2009/04/20/magicjack-forced-to-rethink-its-customer-service/#comment-445 bought New Magicjack ! Old one Broke....Have Existing Phone No. on thousands Of Flyers & Business cards as 508-499-6303 !!!! I DO NOT WANT A NEW NUMBER !!!! PLEASE CHANGE NEW NO. (508-699-6083) TO OLD NUMBER AS LISTED ABOVE OLD NUMBER = 508-499=6303 OR PLEASE TELL ME HOW TO DO THIS . OH BY THE WAY IT WOULD BE NICE TO HAVE MAGIC JACK E_MAIL OR PHONE NUMBER FOR CUSTOMERS TO GET QUESTIONS OR PROBLEMS RESOLVED ! bought New Magicjack ! Old one Broke….Have Existing Phone No. on
thousands Of Flyers & Business cards as 508-499-6303 !!!!

I DO NOT WANT A NEW NUMBER !!!!

PLEASE CHANGE NEW NO. (508-699-6083) TO OLD NUMBER AS LISTED ABOVE
OLD NUMBER = 508-499=6303 OR PLEASE TELL ME HOW TO DO THIS .

OH BY THE WAY IT WOULD BE NICE TO HAVE MAGIC JACK E_MAIL OR
PHONE NUMBER FOR CUSTOMERS TO GET QUESTIONS OR PROBLEMS RESOLVED !

]]> By: ronnie tanna http://blog.connectedplanetonline.com/unfiltered/2009/04/20/magicjack-forced-to-rethink-its-customer-service/comment-page-1/#comment-405 ronnie tanna Tue, 18 Aug 2009 20:03:50 +0000 http://blog.connectedplanetonline.com/unfiltered/2009/04/20/magicjack-forced-to-rethink-its-customer-service/#comment-405 Hello Dan, Firstly thanks a lot for your invention. It has revolutionalized VoIP. I am myself a VoIP engineer and have worked in the field of Telecommunications for a few years now. Also, travel a lot and use your device for personal communications. This has really made a lot of different in my connectivity and mobility. I cannot thank you enough. I believe I have used your service for around 20months to 2 years. And I signed a 5 year deal at the end of my first year. However, as good as your invention has been, off late I have seen a sharp dive in the service. I guess with the hype magic jack has created, there has been a flood of customers may be a couple of dozens thanks to me. I am guessing you are in the process of upgrading your systems fair enough, I hope you soon fix your audio quality issues. Past few months I have not be able to use the device because of a broken storage error, rest assured a lot of people have seen this already. Also, if I may I would like to take this opportunity to ask you about your investment strategy and future road map for magicJack. What do you really do with all that money? An investment advice please :). I am guessing some may go back into probably buying a great yatch? Some into real estate? And I am guessing you invest some back in the business. I am sure you have invested into upgrading the systems. However, if I may, I would like to suggest investing some in training the support staff. They are lovely folks and I am sure they have pleasured a lot. However, I have been they whipping boy. :( Below is the excerpt from todays chat session with one of those. I would also like to invite you to log into your systems and check my earlier logs phone number xxxxxxxxxx. Hoping to a better world. All I want is WORLD PEACE!!! Thanks, ronnie Your Issue ID for this chat is LTK419073382473X Desmond: Hello, how may I help you? ronnie: Hi Desmond Desmond: Hello ronnie ronnie: In the mrning I was chatting with another agent ronnie: and I got DC... ronnie: I am going to copy paste our conversation ronnie: and I would like you to look into the account, check my logs and take it from there ronnie: is taht ok ? Desmond: Thank you for bringing your concern to us. Desmond: Please allow me to assist you with that. Desmond: Your account information? ronnie: xxxxxxxxxx ronnie: Steph: Hello, how may I help you? ronnie: hi Steph Steph: Hello ronnie: my magic jack is broken ronnie: i need to exchange it ronnie: i have had a long chat with you guys last month and i never get time to do this ronnie: if you can look up my logs Steph: Are you still on the 30 day trial? ronnie: it would be a great help ronnie: no i have ben your customer for 2 years ronnie: and i have purchased a 5 year plan\ ronnie: but 3 months back the magic jack stopped working ronnie: gives some broken error ronnie: broken storage ronnie: we have done all trouble shooting ronnie: could you please look into my logs Steph: Sure Steph: let me read through your previous chats Steph: One moment please... Steph: Thank you for waiting Steph: I think this issue needs to be resolved by our Upper level tech who will be able to help you more regarding your problem Steph: Would that be okay? Steph: *Would that be okay if I transfer you now? Steph: Are you still there, ronnie? Steph: I have not heard from you in a while. Do you wish to continue this chat session? Desmond: Thank you. Desmond: Please wait while I check that for you ronnie: thanks Desmond: One moment please... Desmond: Thank you for patiently waiting. Desmond: License Expires: 04/21/2014 Desmond: So your magicjack is still IN-Service. Desmond: Is your magicJack plugged in right now? ronnie: hey ... we have done all this troble shooting ronnie: have spent hours on it ronnie: dont want to do it again Desmond: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you. ronnie: last i spoke i was supposed to get it exchanged Please wait while I transfer the chat to the best suited site operator. You are now chatting with 'Evert' Your Issue ID for this chat is LTK419073382473X Evert: Hi, this is Evert, from higher level support and I will be assisting you ronnie: thank Evert ronnie: Would you mind looking into my logs from a month back ronnie: or may be 2 months back? ronnie: i went over all this ronnie: i never get time ronnie: thats y i am contacting you guys after a month or more ronnie: it would be a great help Evert: May I know the exact nature of your problem with full details please? Evert: May I know the exact nature of your problem with full details please? ronnie: for that reason I am asking you to look into the logs ronnie: I do not really have time to explain this all over again ronnie: I need to get my magic jack replaced Evert: is the bluelight on? ronnie: Evert... plesae understand ronnie: i do not have time to trouble shoot this ronnie: i have spent hours on this Evert: Alright, I understand Evert: would you like to get a replacement? ronnie: yes pleace ronnie: please ronnie: however not right now ronnie: I would like to first request Evert: Oh Evert: Yes? ronnie: to get atlest a month to return the old one ronnie: i keep travelling and i dont get time ronnie: if you can send it to be my august 25 I can return it to you by sept 25 Evert: I am sorry but you will be only given 10 business days to return the defective jack upon receiving the new device ronnie: as i said ronnie: i keep travelling and this is not possible ronnie: i have been your customer for some time Evert: I am sorry but that is not possible ronnie: and i have signed 5 year deal ronnie: i would guess this is just one thing you could do for me Evert: No, it is not possible, You will be charged if you will not return the defective jack after 10 business days ronnie: ok then would you guys refund me the days of service i have missed? ronnie: or would you guys extend my last date? ronnie: by 3-4 months ronnie: ? Evert: No Evert: That is not possible as well ronnie: great ronnie: what is your inventors email address? ronnie: i want to write to him.... Evert: No, please read our Terms Of Service to answer all your questions ronnie: perfect..... ronnie: perfect..... Evert: Okay Bye Chat session has been terminated by the site operator. Hello Dan,

Firstly thanks a lot for your invention. It has revolutionalized VoIP. I am myself a VoIP engineer and have worked in the field of Telecommunications for a few years now.

Also, travel a lot and use your device for personal communications. This has really made a lot of different in my connectivity and mobility.

I cannot thank you enough.

I believe I have used your service for around 20months to 2 years. And I signed a 5 year deal at the end of my first year. However, as good as your invention has been, off late I have seen a sharp dive in the service. I guess with the hype magic jack has created, there has been a flood of customers may be a couple of dozens thanks to me. I am guessing you are in the process of upgrading your systems fair enough, I hope you soon fix your audio quality issues. Past few months I have not be able to use the device because of a broken storage error, rest assured a lot of people have seen this already.

Also, if I may I would like to take this opportunity to ask you about your investment strategy and future road map for magicJack. What do you really do with all that money? An investment advice please :) .

I am guessing some may go back into probably buying a great yatch? Some into real estate? And I am guessing you invest some back in the business. I am sure you have invested into upgrading the systems. However, if I may, I would like to suggest investing some in training the support staff.

They are lovely folks and I am sure they have pleasured a lot. However, I have been they whipping boy. :(

Below is the excerpt from todays chat session with one of those. I would also like to invite you to log into your systems and check my earlier logs phone number xxxxxxxxxx.

Hoping to a better world. All I want is WORLD PEACE!!!

Thanks,

ronnie

Your Issue ID for this chat is LTK419073382473X

Desmond: Hello, how may I help you?
ronnie: Hi Desmond
Desmond: Hello ronnie
ronnie: In the mrning I was chatting with another agent
ronnie: and I got DC…
ronnie: I am going to copy paste our conversation
ronnie: and I would like you to look into the account, check my logs and take it from there
ronnie: is taht ok ?
Desmond: Thank you for bringing your concern to us.
Desmond: Please allow me to assist you with that.
Desmond: Your account information?
ronnie: xxxxxxxxxx
ronnie: Steph: Hello, how may I help you? ronnie: hi Steph Steph: Hello ronnie: my magic jack is broken ronnie: i need to exchange it ronnie: i have had a long chat with you guys last month and i never get time to do this ronnie: if you can look up my logs Steph: Are you still on the 30 day trial? ronnie: it would be a great help ronnie: no i have ben your customer for 2 years ronnie: and i have purchased a 5 year plan\ ronnie: but 3 months back the magic jack stopped working ronnie: gives some broken error ronnie: broken storage ronnie: we have done all trouble shooting ronnie: could you please look into my logs Steph: Sure Steph: let me read through your previous chats Steph: One moment please… Steph: Thank you for waiting Steph: I think this issue needs to be resolved by our Upper level tech who will be able to help you more regarding your problem Steph: Would that be okay? Steph: *Would that be okay if I transfer you now? Steph: Are you still there, ronnie? Steph: I have not heard from you in a while. Do you wish to continue this chat session?
Desmond: Thank you.
Desmond: Please wait while I check that for you
ronnie: thanks
Desmond: One moment please…
Desmond: Thank you for patiently waiting.
Desmond: License Expires: 04/21/2014
Desmond: So your magicjack is still IN-Service.
Desmond: Is your magicJack plugged in right now?
ronnie: hey … we have done all this troble shooting
ronnie: have spent hours on it
ronnie: dont want to do it again
Desmond: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
ronnie: last i spoke i was supposed to get it exchanged
Please wait while I transfer the chat to the best suited site operator.

You are now chatting with ‘Evert’

Your Issue ID for this chat is LTK419073382473X

Evert: Hi, this is Evert, from higher level support and I will be assisting you
ronnie: thank Evert
ronnie: Would you mind looking into my logs from a month back
ronnie: or may be 2 months back?
ronnie: i went over all this
ronnie: i never get time
ronnie: thats y i am contacting you guys after a month or more
ronnie: it would be a great help
Evert: May I know the exact nature of your problem with full details please?
Evert: May I know the exact nature of your problem with full details please?
ronnie: for that reason I am asking you to look into the logs
ronnie: I do not really have time to explain this all over again
ronnie: I need to get my magic jack replaced
Evert: is the bluelight on?
ronnie: Evert… plesae understand
ronnie: i do not have time to trouble shoot this
ronnie: i have spent hours on this
Evert: Alright, I understand
Evert: would you like to get a replacement?
ronnie: yes pleace
ronnie: please
ronnie: however not right now
ronnie: I would like to first request
Evert: Oh
Evert: Yes?
ronnie: to get atlest a month to return the old one
ronnie: i keep travelling and i dont get time
ronnie: if you can send it to be my august 25 I can return it to you by sept 25
Evert: I am sorry but you will be only given 10 business days to return the defective jack upon receiving the new device
ronnie: as i said
ronnie: i keep travelling and this is not possible
ronnie: i have been your customer for some time
Evert: I am sorry but that is not possible
ronnie: and i have signed 5 year deal
ronnie: i would guess this is just one thing you could do for me
Evert: No, it is not possible, You will be charged if you will not return the defective jack after 10 business days
ronnie: ok then would you guys refund me the days of service i have missed?
ronnie: or would you guys extend my last date?
ronnie: by 3-4 months
ronnie: ?
Evert: No
Evert: That is not possible as well
ronnie: great
ronnie: what is your inventors email address?
ronnie: i want to write to him….
Evert: No, please read our Terms Of Service to answer all your questions
ronnie: perfect…..
ronnie: perfect…..
Evert: Okay Bye
Chat session has been terminated by the site operator.

]]> By: Bob Jenness http://blog.connectedplanetonline.com/unfiltered/2009/04/20/magicjack-forced-to-rethink-its-customer-service/comment-page-1/#comment-400 Bob Jenness Thu, 13 Aug 2009 13:39:01 +0000 http://blog.connectedplanetonline.com/unfiltered/2009/04/20/magicjack-forced-to-rethink-its-customer-service/#comment-400 As a only slightly interested third party who may soon be a MJ subscriber, the customer service scheme seems to be at least an order of magnitude better than what I've routinely experienced with certain other communications providers, especially in the video services business, where there's a much larger revenue (expense to me) stream involved. As a only slightly interested third party who may soon be a MJ subscriber, the customer service scheme seems to be at least an order of magnitude better than what I’ve routinely experienced with certain other communications providers, especially in the video services business, where there’s a much larger revenue (expense to me) stream involved.

]]> By: Eric Ellis http://blog.connectedplanetonline.com/unfiltered/2009/04/20/magicjack-forced-to-rethink-its-customer-service/comment-page-1/#comment-396 Eric Ellis Wed, 12 Aug 2009 04:03:18 +0000 http://blog.connectedplanetonline.com/unfiltered/2009/04/20/magicjack-forced-to-rethink-its-customer-service/#comment-396 Wait a minute, you're telling me a company in the business of selling you a device to make telephone calls doesn't have telephone support? The inventor says that telephone support is no good and the way to go is through online chat? If everybody thought that way, there wouldn't be a need for a Magic Jack. Sorry mom, I only take chat requests now. Wait a minute, you’re telling me a company in the business of selling you a device to make telephone calls doesn’t have telephone support? The inventor says that telephone support is no good and the way to go is through online chat? If everybody thought that way, there wouldn’t be a need for a Magic Jack. Sorry mom, I only take chat requests now.

]]> By: J. R. LOGSDON http://blog.connectedplanetonline.com/unfiltered/2009/04/20/magicjack-forced-to-rethink-its-customer-service/comment-page-1/#comment-393 J. R. LOGSDON Mon, 10 Aug 2009 20:40:53 +0000 http://blog.connectedplanetonline.com/unfiltered/2009/04/20/magicjack-forced-to-rethink-its-customer-service/#comment-393 PLEASE LINK ME UP WITH BAD/GOOD USE YOUR PRODUCTS FOR "WE HAVE ALL MACS" DOES IT WORK BY CONNECTING TO USB SPARE ON OUR KEYBOARD'S ? THANKS PLEASE LINK ME UP WITH BAD/GOOD USE YOUR PRODUCTS FOR “WE HAVE ALL MACS” DOES IT WORK BY CONNECTING TO USB SPARE ON OUR KEYBOARD’S ?

THANKS

]]> By: Derek M http://blog.connectedplanetonline.com/unfiltered/2009/04/20/magicjack-forced-to-rethink-its-customer-service/comment-page-1/#comment-392 Derek M Fri, 07 Aug 2009 01:07:08 +0000 http://blog.connectedplanetonline.com/unfiltered/2009/04/20/magicjack-forced-to-rethink-its-customer-service/#comment-392 Um make that 4 HOURS...and I'm on my 5th Rep, this is so much fun! Never before did I think I could buy phone service at such a bargain! The catch is...it doesn't work! lol. It's a good thing they have live phone support standing by. Wait, no, they don't. I have them confused with every other tech-based company on the planet. Um make that 4 HOURS…and I’m on my 5th Rep, this is so much fun! Never before did I think I could buy phone service at such a bargain! The catch is…it doesn’t work! lol. It’s a good thing they have live phone support standing by. Wait, no, they don’t. I have them confused with every other tech-based company on the planet.

]]>