#Zeacom, a leading global provider of contact center and Unified Communications solutions, today announced the latest version of Zeacom Communications Center (ZCC), designed with great user experience and customer service agent retention in mind.
Version 6.0, available as a virtualized solution in the Windows 2008 Server 64-bit environment, responds to customers seeking iPhone applications as well as new ways to maximize agent productivity off-peak and enhance the brand experience for in-bound callers.
Highlights of ZCC 6.0 include:
Executive Mobile for iPhone
Executive Mobile now delivers full corporate Presence, contacts and call history on the iPhone, so executives can manage communications when away from their desk. Already available on Windows Mobile and BlackBerry, Executive Mobile will soon be available on Android-based mobiles.
Enhanced Outdial Queuing drives productivity and campaign insights
Contact centers can now intelligently manage outbound calling, smoothing individual workflows and maximizing agent more…
CHICAGO, October 25, 2011 – As part of the 4G World conference and expo, which opens today in Chicago, RAD Data Communications is exhibiting in Booth 1927 its ETX-205A Carrier Ethernet mobile demarcation device, which less than two weeks ago bested competitors when it won the Best Mobile Backhaul Product Award at the Carrier Ethernet World Congress in Amsterdam.
Designed for mobile backhaul, wholesale services and business applications as a member of RAD’s EtherAccess portfolio, the ETX-205A enables pure Ethernet backhaul as well as the consolidation of 2G, 3G, and 4G/LTE traffic at base stations. Placed at cell sites, hubs and mobile switching centers, it helps backhaul providers, as well as fixed-mobile carriers monitor network performance and guarantee quality of service.
The ETX-205A incorporates a host of differentiating features. Most notably, these include hardware-based OAM for accurate monitoring of key performance indicators (KPIs), such as more…
Centrify Appoints Former McAfee and Secure Computing Executive Timothy Steinkopf as CFO to Help Drive Company’s Continued Record Growth
SUNNYVALE, Calif. — Oct. 25, 2011 — Centrify Corporation, the leading provider of security and compliance solutions that centrally control, secure and audit access to cross-platform systems and applications using Active Directory, today announced that it has named former McAfee and Secure Computing Corporation executive Timothy Steinkopf as its Chief Financial Officer. In this role, Mr. Steinkopf will be responsible for all aspects of corporate finance as Centrify expands its leading product portfolio, channel operations, and presence in domestic and international markets.
Mr. Steinkopf brings more than a dozen years of experience as a CFO at both public and private companies to Centrify, including successful stints at publicly held company Secure Computing Corporation (acquired by McAfee) and privately held companies SumTotal Systems and Purfresh. Mr. Steinkopf will manage the more…
PHILADELPHIA, PA & ORLANDO, FL – October 24, 2011 – Alteva, a subsidiary of Warwick Valley Telephone Company (NASDAQ: WWVY) referred to as WVT Communications Group, and cloud-based Unified Communications (UC) solution provider headquartered in Philadelphia, today announced that its Senior Channel Manager Guy Yasika, will present at The Society of Telecommunications Consultants’ (STC) 2011 Fall Conference, October 25-28 in Orlando, FL. The session titled, “How to Write an Effective RFP that Bridges the Divide between Premise-based and Hosted Solutions,” will take place October 28th, 10:00-10:50am.
“Consultants working with premise-based equipment know how to write a premise RFP, but with the rise of cloud-based technologies, it’s important that the RFP encompasses both technologies,” said Yasika. “There IS a difference between these solutions and it’s not as simple as comparing apples to oranges since they have different associated costs, benefits and are delivered in different ways.” Attendees will learn how more…
Traffix Systems, the Diameter control plane experts, today announced significant enhancements in its Diameter Edge Agent (DEA) that extend its capabilities in network signaling for tighter security and normalized functionality in roaming, billing and third party content scenarios.
The Traffix DEA is an integral capability of the Traffix Signaling Delivery Controller (SDC) routing solution, a single platform that provides all signaling requirements for carriers. With its Diameter Gateway, Diameter Load Balancer and Diameter Router solutions consolidated on one platform, carriers are guaranteed cost-effective seamless connectivity, unlimited scalability and simplified control to support subscribers’ heavy and growing use of mobile broadband data.
The Traffix DEA is enhanced with the following:
* Normalization engine ensuring that only supported AVPs (attribute-value pair) and content enter the network
* High security and failover protection by masquerading the network to prevent unauthorized access by ensuring that external sessions are routed according to more…
Tekelec (NASDAQ: TKLC), the mobile broadband solutions company, today released findings from Infonetics Research showing that the number of mobile broadband devices sold globally on shared data plans is forecast to grow an average of 89 percent a year from 2011 to 2015, reaching nearly 187 million units. Smartphones, USB cards and tablets will comprise 89 percent of these devices.
Infonetics estimates that 2.4 percent of mobile broadband devices sold globally in 2011 will be on shared data plans. By 2015, the figure jumps to 15.4 percent. These plans, according to Infonetics, will first gain traction in markets with advanced 3G competition, such as North America, Western Europe, Japan, South Korea and Australia.
“Smartphones and tablets are already highly desirable devices, and shared data plans will further accelerate demand and adoption as the costs of dual ownership declines,” said Richard Webb, directing analyst, microwave and small cells. “We more…
RIDGELAND, Miss.–(BUSINESS WIRE)–C Spire Wireless, the only wireless provider in the U.S. that offers personalized wireless services, today announced the expansion of its high-speed wireless mobile broadband services to more than 1.3 million consumers and businesses.
The company plans to expand mobile broadband coverage to 238 cell sites in portions of Mississippi, Alabama and Tennessee by the end of this year as part of its continuing network expansion and readiness efforts for introduction of 4G LTE (Fourth Generation Long Term Evolution) services.
Last month, C Spire announced a $90 million network expansion program designed to pave the way for faster data speeds and more robust services, including significant boosts in network capacity, the addition of new and upgraded cell sites, the installation of thousands of miles of fiber optic cable and hundreds of enhanced backhaul connections.
As part of the today’s announcement, the company is spending an more…
SINGAPORE–(BUSINESS WIRE)–By the end of 2013, LTE connections will be close to 80 million. This figure will account for connections on both FD-LTE, including that paired with WCDMA/HSPA and CDMA 1x/EV-DO, and TD-LTE technologies globally. “We are expecting to see more LTE networks lighting up in the next year or two, but operators are now taking a quieter approach when it comes to deployment,” comments Fei Feng Seet, research analyst, wireless.
This is evident in the case of Saudi Arabia, where all three of the nation’s operators, Mobily (Etihad Etisalat), Saudi Telecom Company (STC), and Zain Saudi Arabia announced their LTE network launches within a matter of days of one another. All three fought hard to gain recognition and have first mover advantage in the Middle East. The interesting part is that all three are rolling-out TD-LTE networks using 2.5 GHz licensed spectrum meant for WiMAX and plan to more…
DALLAS, Oct. 24, 2011 /PRNewswire/ — Consumers are increasingly relying on AT&T Wi-Fi to connect in more places from more devices, driving significant growth in Wi-Fi connections on AT&T*’s nationwide network.
In the third quarter:
* Users made 301.9 million AT&T Wi-Fi connections — more than 37 connections every second.
* Connections nearly tripled (up more than 282 percent) versus connections made in the third-quarter 2010.
* Users now make 100 million AT&T Wi-Fi connections per month. Wi-Fi connections in a single month now exceed the total connections made in all of 2009 and are five times the total connections made in 2008.
* Data carried on the AT&T Wi-Fi network more than doubled versus the third-quarter 2010.
“The accelerating growth in connections and usage on our Wi-Fi network shows what we’ve known all along: Customers want to connect wherever they are, from any device, in more…
Volubill Appoints Philippe Mechanick as New CFO
Finance and Technology Veteran’s Unique Blend of Skills Help Position Policy and Charging Leader for Continued Success
Volubill, the leading provider of policy management, enforcement and charging solutions, today announced the appointment of Philippe Mechanick as Chief Financial Officer.
Philippe joins Volubill with more than 25 years of experience in finance and high tech, including positions at Ernst & Young, Unisys, and US-based Goal Systems International, where he held the role of International Finance Director. He has also been the CFO of Sapiens International Corporation, and has held senior finance roles at UB Networks, Tandam Computers and Nat Systems.
For five years, Philippe worked in the banking sector as the CFO of the French subsidiary of Capital One, a leading US consumer credit company. He returned to high tech in 2004, taking on CFO roles at PolySpace more…
