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Mark Donahue Mark Donahue is an associate editor for Telephony magazine. Previously, he worked in The Associated Press’ Chicago bureau, as well as two trade publications. He graduated from...more

Archive of the Business Services Category

CA Acquires SLA management software firm Oblicore

CA Acquires Oblicore, Leader in IT Service Level Management

Closes the Gap Between Business Expectations and IT with Improved Service Management for Enterprise and Cloud Environments

ISLANDIA, N.Y., January 11, 2010 – CA, Inc. (NASDAQ:CA) today announced that it has acquired privately-held Oblicore, a leading provider of Service Level Management (SLM) software for enterprises and service providers. Oblicore supports and strengthens CA’s ability to set, measure and optimize service levels to meet business expectations across enterprise and cloud environments. Oblicore’s solutions also extend CA’s capabilities in cloud vendor management and assurance of cloud service quality. Terms of the deal were not disclosed.
Oblicore’s customers include AT&T, ABN AMRO, British Telecom, Cable & Wireless, France Telecom, ING, Lufthansa Systems, Siemens Medical Solutions, and T-Systems. With Oblicore solutions, these organizations are better equipped to design, monitor and manage service level agreements across their IT service portfolio in more

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Related Topics: BSS/OSS, Business Services, Global, Other |

Savvis CEO steps down

Savvis Appoints Chairman of the Board as Interim CEO

Phil Koen Steps Down Company Reiterates Fourth Quarter 2009 Guidance

ST. LOUIS, Jan. 11 — SAVVIS, Inc. (Nasdaq: SVVS), a global leader in internet infrastructure services for enterprises, today announced that James E. Ousley will serve as interim chief executive officer following the departure of Phil Koen. Effective as of the close of business on January 8, Koen resigned his positions with the company. The company’s board of directors has formed a succession committee to conduct a search for a new CEO. more

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Related Topics: Business Services, Cloud Computing, Global, Other |

ETC Deploys Ciena’s CN 4200 to Expand Network Capacity and Resiliency

Upgrade to network backbone enables Georgia-based service provider to deliver 10 Gigabit Ethernet services to business customers with ability to scale capacity and offer multiple services in the future

LINTHICUM, Md. – January 5, 2009 – Ciena® Corporation (NASDAQ: CIEN), the network specialist, today announced that ETC, a communications company serving residential and business customers in north Georgia, has deployed the CN 4200® FlexSelect® Advanced Services Platform to upgrade its backbone network with additional capacity, optical protection switching for resiliency against accidental fiber cuts and the ability to offer SONET, Ethernet, storage and digital video services via programmable ports.

ETC delivers a diverse portfolio of residential and business services, including broadband, cable TV, telephone, wireless phone and security systems. With the overall volume of network traffic increasing and business customers eager for higher bandwidth services, ETC’s existing OC-48 SONET network was nearing its capacity more

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Related Topics: Business Services, Ethernet |

Verizon Offers Mobile Broadband Backup to SMBs

Verizon Adds Mobile Broadband Backup for Dedicated Internet Service to Keep Small and Medium-Sized Businesses Online All the Time

High-Performance Internet Access Automatically Routes to Verizon Wireless 3G Network for Uninterrupted Business Operations

NEW YORK, Jan. 5 — Small and medium-sized businesses now can get Verizon (NYSE:VZ) high-performance Internet access coupled with automatic wireless broadband backup to help ensure the businesses are always available to their customers. The new solution — Verizon Internet Dedicated Access with Mobile Broadband — automatically routes business traffic to the Verizon Wireless 3G EV-DO broadband wireless network in the event of a service disruption.

The new solution, which is immediately available nationwide, is ideal for businesses that have highly distributed locations and primarily use IDA for outbound critical traffic, Web research or point-of-sale transactions. more

Genband bids on Nortel’s carrier VOIP business

Enters into sale agreements with GENBAND, Inc. for a purchase price of US$282 million, subject to balance sheet and other adjustments currently estimated at approximately US$100 million

Sale of business is best path forward for the future of Nortel’s Carrier VoIP and Application Solutions customers, employees and business

Agreements include the planned sale of substantially all assets within the Carrier VoIP and Application Solutions business globally

Nortel(1) Networks Corporation (OTCBB: NRTLQ) today announced that it, its principal operating subsidiary Nortel Networks Limited (NNL), and certain of its other subsidiaries, including Nortel Networks Inc. and Nortel Networks UK Limited (in administration), have entered into a “stalking horse” asset sale agreement with GENBAND, Inc. (GENBAND) for the sale of substantially all of the assets of its North America, Caribbean and Latin America (CALA) and Asia Carrier VoIP and Application Solutions (CVAS) business, and an asset more

Qwest gets $1B line of credit

Qwest Communications International Inc. Announces New $1.035 Billion Revolving Credit Facility

DENVER, Dec. 21, 2009 – Qwest Communications International Inc. (NYSE:Q) today announced that it has entered into a new revolving credit facility. The new $1.035 billion agreement expires on Sept. 30, 2013, and replaces the company’s pre-existing revolving credit agreement that was scheduled to expire on Oct. 21, 2010. Wachovia Bank, National Association – an affiliate of Wells Fargo Securities, LLC – acts as administrative agent under the new agreement. more

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Related Topics: Business Services, IP/NGN, Independent, Other |

Minnesota’s VISI launches cloud computing service

‘ReliaCloud’ Cloud Computing Service Launched By VISI

MINNEAPOLIS, MN, December 17th, 2009 - VISI, a leading data center services and managed hosting provider, today announced its entry into the public cloud computing services business with the launch of the public beta of its ReliaCloud™ service. more

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Related Topics: Business Services, IP/NGN, Cloud Computing, Other |

TIER 3 TEAMS UP WITH LIMELIGHT NETWORKS TO PROVIDE CONTENT DELIVERY SERVICES

Tier 3 Customers Will Benefit from Limelight’s Private Backbone to Provision Storage for Rich Digital Media Content

SEATTLE, Wa. – December 17, 2009 – Tier 3, a leader in the delivery of managed services and on-demand infrastructure solutions, today announced that it will provide content delivery services from Limelight Networks, Inc to its global customer base. The arrangement will enable Tier 3 to provide its customers with access to Limelight’s global content delivery platform, which uses advanced software and a network-based architecture to increase the performance of web sites and rich media content.

“With the combined forces of Tier 3 and Limelight Networks, our enterprise customers will reap the benefits of flexible, scalable and cost-efficient solutions for their content delivery needs without having to worry about timely access to the network,” said Jared Wray, principal of Tier 3. “We pride ourselves on offering premium services more

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Related Topics: Business Services, Cloud Computing, Other |

KDDI Selects Virtela to Further Extend Global Network Reach for Enterprise Customers

Virtela’s Award-Winning Managed Network Services and Support Available to KDDI Customers Internationally

DENVER, Dec. 17 /PRNewswire/ — KDDI, Japan’s leading provider of international telecommunications and collocation facilities around the world, today announced an agreement with Virtela, a global network solutions company, to expand KDDI’s international network reach for enterprise network services to more than 190 countries. Leveraging Virtela’s innovative multi-carrier network around the world, KDDI will offer Japanese enterprises an array of high quality, cost effective choices for global network services and support.

Customer satisfaction is the guiding principle behind every action taken at KDDI, and working with Virtela enables the company to enhance that satisfaction through more network options that deliver the value its customers expect. According to KDDI, improving service coverage and connectivity is a top priority and the company is pleased to be able to expand its offerings via Virtela to give enterprises an immediate more

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Related Topics: IP/NGN, Business Services, Access, Ethernet, Broadband, Global, Other |

Verizon Conducts World’s First 10 Gigabit-per-Second Fiber-to-the-Premises Field Test

Next-Generation Passive Optical Network Test Paves Way for Enormous Capacity Increases

WALTHAM, Mass. – Verizon (NYSE: VZ) is the first telecommunications company in the world to successfully field-test a passive optical network system known as XG PON that can transmit data at 10 gigabits per second (Gbps) downstream and 2.4 Gbps upstream, four times as fast as the current top transmission speeds supporting the company’s all-fiber FiOS network.

The test, conducted recently in southern Massachusetts sets the stage for Verizon to meet the emerging customer demand for a wide variety of devices and applications that require a network capable of transmitting large amounts of data at very high speeds. The devices and applications could include unicast HD video streaming, ultra-high-definition video, 3D video, user-generated content distribution, video conferencing and new high-speed data services for medium and large business customers. more