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Oracle announced the general availability of Oracle Communications Billing and Revenue Management Release 7.4.
This latest release helps communications service providers, media companies and other service providers enhance customer service, respond faster to market demands and reduce operational costs.
Oracle Communications Billing and Revenue Management Release 7.4 helps service providers improve customer management capabilities; offer expanded pricing, billing and invoicing functionality; and enhance data accessibility to help the customer service representative (CSR) deliver better service.
The new release supports Oracle Application Integration Architecture for Communications, delivering to service providers using Oracle’s Siebel CRM new capabilities for managing high-value offers and streamlining collections processes.
New out-of-the-box integrations with Oracle Business Intelligence Publisher, Oracle Communications Services Gatekeeper and Oracle Enterprise Manager for increased flexibility and lower total cost of ownership are also available in this release.
The software also enhances overall performance and expands support for current technology standards, including Transferred more

Today Oracle released research that demonstrates that a lack of integration between departments and business systems is challenging the ability of communications companies to serve and retain customers effectively.
The study, entitled “Fostering Customer Intimacy for Communications Service Providers in Europe and the Middle East” and conducted by Vanson Bourne, involved a survey of 46 senior customer management executives for various communications service providers (CSPs) and 3,750 consumers across Europe and the Middle East (EMEA).
The study found:
A surprising lack of integration between customer-facing teams and their business systems:
o Two-thirds of CSPs (65 percent) admitted that customers are unable to resolve queries by calling just one number.
The vast majority of CSPs’ systems leave them unable to effectively retain customers:
o More than three-quarters of CSPs (80 percent) currently do not have the systems and processes in place to identify and retain customers more

Executive to Leverage Decade-Plus of Product Experience to Support Continued Company Growth

SUNNYVALE, CA – November 12, 2009 – Mu Dynamics, the leading provider of IP services testing, announced today the appointment of Simon Berman to lead its Product efforts. Berman is responsible for all aspects of the company’s product management and marketing initiatives and will oversee the strategic planning and execution of product delivery.

“I was attracted to Mu Dynamics because of the tremendous growth opportunity with the testing of IP services. Over the past few years, the company has had strong performance and has built a well established list of Tier one operators and leading vendors in its customer base,” said Simon Berman, vice president of products at Mu Dynamics. “I look forward to guiding Mu Dynamics’ product efforts as the company continues to expand its award winning product offerings to encompass the broader IP services more