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Mark Donahue Mark Donahue is an associate editor for Telephony magazine. Previously, he worked in The Associated Press’ Chicago bureau, as well as two trade publications. He graduated from...more

VoxOx In Business Introduces Cloud Routing Solution for Call Centers at Channel Partners Event

VoxOx In Business, a division of Telcentris, Inc.Telcentris Inc., a leader in cloud communications and the creator of VoxOx and VoxOx In Business™, today announced the commercial availability of its Cloud Routing solution at the Channel Partners Conference & Expo in Las Vegas, March 27-29, 2012 (Booth #411).

The new offering is designed to extend existing call center capacity or to manage inbound call traffic. With cloud routing, a phone is all that’s necessary to create a virtual ‘call queue in the cloud’, said Cliff Rees, president of Telcentris. That, in combination with our short call service, which launched earlier this month, provides us with a unique value proposition for call centers.

The Cloud Routing service is destination-agnostic and offers call centers the ability to quickly scale up and down as call volumes fluctuate. This solution also empowers call center staff with the ability to monitor remote contact center agents, generate reports, and view real-time telemetry, similar to sending calls to an inbound contact center queue. In addition, Cloud Routing enables agile response to sudden call traffic fluctuations, such as natural disasters or network / facility failures. Some of the key features include:

  • Call routing options (round robin, hunting, time of day, geo routing, etc.)
  • Call queuing
  • Inbound call recording
  • Real-time monitoring
  • Whisper messaging and Barge
  • Reverse matching
  • Call termination options
  • Billing codes, Call Tracking and long and short call reporting
  • SOAP services
  • API keys
  • And more

Cloud Routing is quoted on a custom basis. For more information, please contact sales@telcentris.com or call +1 (866) 612-VOIP, or email channel@telcentris.com for channel sales. Those attending the Channel Partners Conference & Expo can visit the company’s booth (#411) to learn more.

VoxOx In Business will also be raffling off an iPad 3 today, Wednesday, March 28, 2012 at 5pm local time at their event booth. Also today, the company’s president, Cliff Rees, will be moderating the Selling Cloud-Ready Networks panel at 11:30am local time.

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Related Topics: Service Delivery, Business Services, Cloud Computing, VOIP, Other