Amdocs Teams Up with OpTier
LONDON and NEW YORK, July 7 — OpTier has announced today that Amdocs will resell the OpTier Business Transaction Management (BTM) system, to offer its customers visibility into all end-user transactions.
To compete effectively in today’s market, service providers are undertaking transformation and consolidation projects across their Business Support Systems (BSS) and Operational Support Systems (OSS) in order to lower costs; reduce time-to-market and improve customer service. By partnering with OpTier, Amdocs will enable service providers to proactively manage the end-user transactions that run through critical business and operational support systems. As a result, providers will be able to introduce targeted marketing initiatives and increase the efficiency of customer care, including the ability to support self-service portals – all helping to reduce customer churn.
By managing IT at the business transaction level, OpTier BTM™ gives service providers comprehensive insight across their IT environment, end-to-end, in real-time. For example, more







