Verizon to Customers: Please DO Try This at Home
Major Expansion and Enhancement of Innovative Self-Service Tools Provide Greater Convenience for Consumers
NEW YORK – Verizon has significantly expanded and enhanced its self-service tools for wireline residential customers, enabling them to do everything from shopping for bundles of services to paying bills to fixing problems with TV and Internet services – at any time of day or night.
The online and voice-activated tools, the expansion and enhancement of which were announced Wednesday (Jan. 27), are designed to be easy for customers to use and to put them in direct control of their specific service needs. The tools also meet the needs of consumers, a growing number of whom use self-service tools every day for such things as paying bills, purchasing airline tickets and making hotel reservations.
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